

Key Highlights
- Amstill Roofing is a family-owned business with over 50 years of experience in the roofing industry.
- The company has received thousands of positive customer reviews, highlighting its exceptional customer service and high-quality work.
- Amstill Roofing is certified by top roofing manufacturers, such as GAF and Owens Corning, ensuring superior service and product quality.
- The company is strongly committed to customer satisfaction and addresses customer grievances promptly and transparently.
- Amstill Roofing offers comprehensive services for both residential and commercial roofing needs, including roof inspections, repairs, and replacements.
- The company serves Houston, Austin, Round Rock, and its suburbs, demonstrating its commitment to the local community.
Introduction
Amstill Roofing, with over 50 years in the industry, is celebrated for its commitment to quality and customer satisfaction. Amstill promptly takes action when issues arise, ensuring that every grievance is handled. This dedication to resolving concerns highlights their unwavering commitment to excellence and customer service.
Amstill Roofing boasts thousands of happy clients across Texas despite a few dissatisfactions. This overwhelming majority of positive feedback underlines the company’s reliability and the high quality of its services, showcasing why Amstill remains a top choice for roofing needs.
Amstill Roofing’s proactive approach to customer feedback and strong track record of resolving issues efficiently emphasize its dedication to client satisfaction. Their certifications, such as GAF Master Elite Roofer and Owens Corning Platinum Preferred Contractor, further assure quality service, making Amstill the go-to roofing company for Texans.
Understanding Customer Feedback on Amstill Roofing
Customer feedback is crucial in understanding a company’s reputation and quality. Regarding Amstill Roofing, customer feedback reveals that the company excels in several key areas. Customers consistently mention the exceptional customer service they received from the company’s knowledgeable and friendly staff. Amstill Roofing’s professional approach, from the initial consultation to the completion of the project, ensures that customers have a positive experience throughout, often noting the contrast to their previous opinions of other roofing companies.
Many customers also highlight the outstanding quality of the roof replacements provided by Amstill Roofing. Customers have expressed satisfaction with the materials’ results and workmanship. The company’s commitment to delivering a great experience and a long-lasting roof replacement has earned them a loyal customer base.
1. Detailed Analysis of Recent Amstill Roofing Complaints
We delve into recent Amstill Roofing complaints to better understand customer feedback. Analyzing these grievances helps identify areas for improvement in our roofing work services. By examining the root causes of these issues, we aim to address them effectively. Our commitment to transparency ensures that all concerns are handled promptly and professionally, aiming for the highest standards of workmanship in every roofing project we undertake. Trust in our focus on customer service and quality work to resolve past issues and exceed your expectations with all aspects of our service.
Examples of Amstill Roofing Complaints
KM Weber – I didn’t even get past scheduling an appointment with this company. During the process of scheduling the appointment, the scheduler asked if the appointment would work with my husband’s schedule. Other companies will more appropriately ask if anyone else needs to be taken into account when scheduling an appointment. The scheduler then suggested a time on Tuesday and asked if this would work or “if it was a church night”. I am unsure why the church is being mentioned or asked about when scheduling an appointment with the roofing company. I will not pay a company $15k when these are the first questions I ask when I contact a company to set an appointment.
Erick Jovel – Absolutely Terrible Communication! The job was approved before I got credit approval. This was actually confirmed by one of the reps 2 days before the job. Then, when credit didn’t go through, they absolutely hounded me for the payment while I was working. After some back and forth and telling them I didn’t appreciate that they agreed to stop but explained their boss was behind the pressure. I eventually gave them my payment info for an installment plan that was agreed upon. Then they kept calling again because they Lost the payment info I had given the rep! They were very vague about their credit procedure from the beginning, and when it became clear, they hounded me. Then, when given info to settle, they lost it and hounded me again. Very frustrating, messy, irresponsible, and unprofessional dealings. They have their facts very mixed up and often become argumentative and combative. This says a lot about their conduct and ethics as a company. Be it as it may, they still got Paid so this makes me a paying customer. It’s sad to see such treatment of their paying customers. 👎🏼👎🏼
Rena B—I called this company to check my roof. Upon review, I found that 3 shingles were missing. I was given a quote of $569.00 to replace only 3 shingles. When I asked why it was so extremely expensive for such a small job and what about the military discount, I then got a quote of $375.00. $100.00 per shingle, I suppose. No, thank you. Beware! Total Rip Off!
2. How Amstill Roofing Addresses Customer Grievances
Amstill Roofing efficiently addresses customer grievances by prioritizing transparency and timeliness in their responses. They acknowledge concerns promptly, investigate thoroughly and communicate clearly with customers throughout the resolution process. By offering professional yet approachable solutions, they ensure that issues are handled carefully and diligently. Amstill Roofing’s commitment to impeccable customer service shines through in handling and resolving customer complaints, working closely with the insurance company to ensure that the customer receives the proper compensation for their roofing needs. This reflects their dedication to maintaining high standards of workmanship and customer satisfaction.
Examples of Sam Stilley – CEO Resolving the Issues
Response to KM Weber – Hello KM, I’m Sam, one of the owners. I’d be interested in having a call with you to get feedback so we can better improve our experience for our clients. Our goal is to provide as efficient of an appointment as possible. We always make sure the appointment, if it’s an evening or afternoon time doesn’t conflict with a church night or a school activity etc. the last thing we want is a homeowner to feel stuck in a rush within 10 minutes if us arriving. I apologize for any headache or heartache, as that’s not our intention. I’m happy to personally book your appointment at a time that works best for you. I hope this message finds you well and look forward to hearing from you. Please call my business line at 832-492-3391 or text me.
Response to Erick Jovel – Mr. Jovel, thank you for writing your review, we do our very best to do things properly and it seems as if the main obstacle on this job was communication. After this file was completed, we now have a new system and procedure in place. When we contract jobs, we honor our commitment. We are here for you and your roof. Ultimately, if a job goes unpaid, especially when it is an insurance claim, we get pressure from – the supply company, installation team, and the insurance company; otherwise, they don’t reinsure an asset without our proof it’s been done, and payments collected. To better understand the steps involved, we went through our text history with our client, and here is an outline. In no way are we upset with Mr. Jovel, the experience for both ends was a headache and we are happy it is now completed so Mr. Jovel can enjoy his roof if he needs us for any warranty work, we will stand behind our work –
Wednesday
Nov 11th 2020 at 2:41pm Charlie (our rep) informed Mr. Jovel his financing application was denied – Prior to his roof install
Thursday
Nov 12th 7:38am Mr. Jovel asked if he could send payment directly to the office – We offered Credit Card / Check payment etc
At 5:58pm Mr. Jovel said “What I can assure you is we will get that deductible paid”
– With that confirmation we stayed on course to install his job the next day, Friday.
Friday
Nov 13th – Roof gets installed, Mr. Jovel attempts to get approved again for financing, no payment via financing, check, or credit card, was collected for the job after being assured we would be paid that day.
Nov 19th – Mr. Jovel reaches out to Charlie and Jordon and states he will have his $2,200 paid two weeks from tomorrow of this date
Dec 2 – Charlie reaches out the week of his two weeks Mr. Jovel stated, and Friday Dec 4th Mr. Jovel responds to Charlies text and said that he can not make the payment as hoped, but will need another 1-2 weeks.
Dec 9-10th – Charlie reaches out again and (against company policy) offers to do an inhouse financing where we can be paid directly essentially monthly payments instead of through our financing companies we use. Mr. Jovel agreed this was a good idea and he had suggested it earlier on. An office admin reached out to him to secure monthly payments but the card was declined/did not work
Jan 12th – Charlie reached out, no response was made
Jan 26th the deductible is paid by a credit card in full, no payment prior to this date was collected for his deductible which is required by law to show the insurance company.
Once this payment was made and documented we sent confirmation to the insurance company in which the released the final funds on the roof on Feb 5th
– Francisco with Lighthouse Insurance informed Amstill that they issued the depreciation check on the 5th of February in the amount of $3,932.36 to Mr. Jovel, these funds were to be signed over to Amstill, as it was the contracted amount of work that we completed.
These funds were not turned over to us until April 1st. 2021
In no way were we trying to hound, but when there are days, weeks, or months lapsed between communication, it can be stressful for anyone.
We wish Mr. Jovel the best, and we will always be here for him and his roof –
Response to Rena B – Hi Rena, Its unfortunate you had a bad experience, our pricing is upfront and on a laminated sheet for repairs to make our pricing transparent / or a tablet.
Here’s what goes into cost for something as simple as $375 (single repair cost)
1. Employee (salary staff to answer the phone to take your call)
2. Office Space for the employee
3. Sales Representative to come out inspect your roof
4. Liability insurance
5. Workers Compensation in case the sales rep gets injured
6. Gas & Time to get to your home
——- Below are variable if we sell the repair ———
7. Repair Tech – Time (if we sell the repair)
8. Company vehicle & Gas (For Repair Tech)
9. Insurance on the repair tech
10. Materials for the repair
11. Warranty Value (in case you need us again)
12. Company Profit
So, although something as simple as 3 missing shingles would seem inexpensive, there are actually extreme costs associated with it.
I am the company’s owner. I wish the repair price could be less in some cases, but in most, it would be impossible for us to stay in business.
We wish you the best of luck in finding a roof repair company that best suits your needs.
3. Positive Customer Reviews That Stand Out
Amstill Roofing has garnered praise for its impeccable customer service and quality work. Customers highlight the great job done on their roof replacement projects, which begin with a comprehensive roof inspection that identifies any areas of concern. Their extensive experience shines through, evident in the positive feedback emphasizing timely project completion and transparent communication. Many commend Amstill for exceeding expectations and providing great experiences. The consistent mention of superior workmanship, competitive rates, and respectful interactions shows why positive customer reviews stand out for Amstill Roofing, especially in regard to the timely completion of the project.
4. Comparison of Amstill Roofing’s Service Quality Over the Years
Over the years, Amstill Roofing has consistently maintained high standards in service quality. By comparing their performance across different timelines, it’s evident that their commitment to excellence has remained unwavering. Customers note the continued improvement in their service delivery, highlighting the company’s dedication to meeting and exceeding expectations. In fact, while this particular line was positioned within a quarter of an inch, falling significantly short of the standard, Amstill Roofing has taken steps to address and improve upon this issue. This steadfast growth reflects their adaptability and continuous strive for perfection in the roofing industry.
5. The Role of Certifications in Ensuring Quality Service
Certifications play a crucial role in guaranteeing top-notch service quality. For Amstill Roofing, certifications like GAF Master Elite Roofer and Owens Corning Platinum Preferred Contractor showcase their commitment to excellence. These certifications assure customers of skilled workmanship and adherence to industry regulations. By holding these prestigious certifications, Amstill Roofing demonstrates its dedication to providing superior roofing services. Customers can trust that their roofing project will be handled with the highest standards of workmanship and professionalism.
Highlighting Amstill Roofing’s Certifications and Commitments
Amstill Roofing’s certifications and commitments set them apart as a trusted roofing company. With certifications such as GAF Master Elite Roofer and Owens Corning Platinum Preferred Contractor, Amstill Roofing demonstrates its commitment to excellence and customer satisfaction.
As a GAF Master Elite Roofer, Amstill Roofing meets GAF’s rigorous standards for quality and professionalism. This certification ensures they can handle any roofing project with the utmost expertise.
Similarly, as an Owens Corning Platinum Preferred Contractor, Amstill Roofing is recognized for its exceptional service and reliability. This certification showcases their commitment to using top-of-the-line Owens Corning products and delivering superior results.
These certifications reflect Amstill Roofing’s dedication to providing the best possible service to their customers. By working with a certified roofer, customers can have confidence in the quality of work and materials used for their roofing project.
GAF Master Elite Roofer Certification: What It Means for You
Amstill Roofing’s GAF Master Elite Roofer certification is a testament to their expertise and commitment to providing the highest level of service. As a GAF Master Elite Roofer, Amstill Roofing has undergone extensive training and demonstrated a track record of excellence.
What does this mean for you as a customer? By choosing Amstill Roofing, a GAF Master Elite Roofer, you can expect top-quality workmanship and the use of high-grade materials for your roofing project. The certification ensures that the company is up-to-date with the latest industry practices and adheres to strict standards of quality and professionalism.
Additionally, Amstill Roofing’s GAF Master Elite Roofer certification allows them to offer enhanced warranty coverage. This means you can have peace of mind knowing that comprehensive warranty options protect your investment.
When you choose Amstill Roofing as your roofing contractor, their GAF Master Elite Roofer certification guarantees exceptional service, top-grade materials, and the peace of mind that comes with superior warranty coverage.
Owens Corning Platinum Preferred Contractor: A Mark of Excellence
Amstill Roofing’s Owens Corning Platinum Preferred Contractor certification marks excellence in the roofing industry. This certification showcases the company’s commitment to using superior Owens Corning products and delivering exceptional service.
As an Owens Corning Platinum Preferred Contractor, Amstill Roofing has met strict criteria and demonstrated a strong track record of customer satisfaction. This certification ensures that the company has the training and expertise necessary to install Owens Corning products with the highest level of skill and precision.
By working with an Owens Corning Platinum Preferred Contractor like Amstill Roofing, you can expect top-of-the-line roofing materials known for their durability and longevity. This translates to a great roof that provides reliable protection for your home.
In addition, with the substantial deductible and the potential for significant mold damage associated with water-related issues, working with a certified contractor like Amstill Roofing gives you the assurance that your roofing project is in capable hands.
Our Pledge Towards Quality, Safety, and Customer Satisfaction
At Amstill Roofing, we pledge to provide exceptional service, prioritize safety, and ensure customer satisfaction. We believe that these three factors are key to delivering a successful roofing project.
Quality is at the forefront of everything we do. From the materials we use to the workmanship we provide, we strive for excellence in every aspect of our service. We are committed to using top-of-the-line products and employing skilled professionals to ensure that the result exceeds our customers’ expectations.
Safety is a top priority on every project. We adhere to strict safety protocols to protect our team and our customers. We also regularly train our employees on safety measures and ensure they have the necessary equipment to perform their work safely.
Customer satisfaction is at the core of our business. We believe in open communication, transparency, and addressing our customers’ concerns. Our goal is to provide a positive experience from start to finish, ensuring that our customers are satisfied and delighted with our service.
Serving Houston, Austin, Round Rock, and Its Suburbs with Pride
Amstill Roofing takes pride in serving Houston, Austin, Round Rock, and their surrounding suburbs. With over 50 years of experience in the roofing industry, we have become a trusted name in these communities.
Our commitment to these areas goes beyond providing high-quality roofing services. We are actively involved in our local communities and believe in giving back. We support local organizations and initiatives that positively impact the lives of individuals and families.
Our extensive experience in these regions has allowed us to develop a deep understanding of each community’s unique roofing needs. Whether it’s the hot and humid climate of Houston or the diverse architectural styles of Austin, we have the expertise to deliver customized roofing solutions that meet each area’s specific requirements.
When you choose Amstill Roofing, you hire a roofing contractor and support a company that is deeply committed to serving and contributing to the communities we call home.
Why Choose Amstill Roofing?
Choosing the right roofing company is a crucial decision when it comes to protecting your home and ensuring its longevity. Here are a few reasons why you should choose Amstill Roofing for your roofing needs:
- Experience and Expertise: With over 50 years of experience, Amstill Roofing has the knowledge and expertise to handle any roofing project, from new roof installations to roof inspections and repairs.
- Family-Owned Business: Amstill Roofing is a family-owned business that takes pride in delivering personalized service and maintaining strong customer relationships.
- Commitment to Quality: Amstill Roofing is dedicated to providing the highest quality service and using top-grade materials to ensure that your roof is aesthetically pleasing but also durable and long-lasting.
- Comprehensive Services: Whether you need a new roof, a roof inspection, or any other roofing service, Amstill Roofing offers comprehensive services to meet all your roofing needs.
By choosing Amstill Roofing, you can have confidence in their expertise, commitment to quality, and personalized service, making them the ideal choice for your roofing project.
Highest-rated Roofer in Houston: Over 1000 Google Reviews
Amstill Roofing takes great pride in being the highest-rated roofer in Houston. Our reputation speaks for itself, and we have over 1,000 positive customer reviews on Google.
Customers consistently rave about their great experience with Amstill Roofing. From the initial consultation to the final inspection, our team goes above and beyond to ensure that every customer receives exceptional service and a roof that exceeds their expectations.
These customer reviews highlight the quality of our workmanship, the professionalism of our staff, and our customers’ overall satisfaction. We are humbled and grateful for their trust in us and strive to maintain our reputation as the premier roofing company in Houston.
When you choose Amstill Roofing, you can be confident that you are working with a reputable company with a proven track record of delivering outstanding results and ensuring customer satisfaction.
A Family-Owned Business Since 1974: Tradition Meets Innovation
Amstill Roofing is proud to be a family-owned business that has been serving customers since 1974. Throughout the years, we have embraced the values of tradition while staying at the forefront of industry innovations.
As a family-owned business, we understand the importance of building strong customer relationships. We treat every customer like a member of our own family and ensure that their roofing needs are met with care and professionalism.
While we value tradition, we also recognize the importance of innovation in delivering the best possible service. We stay up-to-date with the latest industry trends and technologies to ensure we provide our customers with the most advanced roofing solutions.
When you choose Amstill Roofing, you can expect a perfect blend of tradition and innovation. Our family-owned business is rooted in old-fashioned values, backed by cutting-edge techniques and materials to deliver exceptional results.
Comprehensive Services for Both Residential and Commercial Roofing
Amstill Roofing offers a wide range of comprehensive services for both residential and commercial roofing needs. Whether you need a new roof, an inspection, or any other roofing service, we have you covered.
We specialize in residential roof replacements, repairs, and inspections. Our team of roofing experts will assess your roof’s condition and provide you with the best recommendations to ensure its longevity and durability. We use high-quality materials and employ skilled professionals to deliver outstanding results.
When it comes to commercial roofing, we understand businesses’ unique challenges. Our commercial roofing services include roof installations, repairs, and maintenance to protect your property and ensure its functionality. We work closely with commercial property owners to deliver customized solutions that meet their specific needs and budget.
Whether residential or commercial, Amstill Roofing is committed to providing the highest level of service and quality workmanship for all your roofing needs.
Our Strong Commitment to the Community and Customer Service
At Amstill Roofing, we believe in giving back to the communities we serve. We are actively involved in community service projects and support local initiatives that positively impact individuals’ and families’ lives.
Our commitment to the community goes hand in hand with our dedication to exceptional customer service. We prioritize open communication, transparency, and addressing our customers’ concerns. Our strong commitment to the community and customer service includes our dedication to rectifying the current situation and enhancing our processes moving forward. Our goal is to provide a positive experience from start to finish, ensuring that our customers are satisfied and delighted with our service.
We take pride in our strong commitment to the community and customer service. By choosing Amstill Roofing, you are getting high-quality roofing services and supporting a company that actively contributes to the betterment of the community.
Choose Amstill Roofing for Exceptional Roofing Solutions
Amstill Roofing is dedicated to delivering quality service and ensuring customer satisfaction. By thoughtfully and consistently addressing customer feedback, they demonstrate their commitment to excellence. With prestigious certifications such as GAF Master Elite Roofer and Owens Corning Platinum Preferred Contractor, Amstill Roofing guarantees top-tier workmanship for every project.
As a family-owned business since 1974, Amstill Roofing combines tradition with innovation to serve its clients effectively. Whether you’re in Houston, Austin, Round Rock, or The Woodlands, they prioritize community engagement and exceptional customer service. If you’re in The Woodlands, understanding what to look for in a reliable roofing company can help you choose trusted professionals like Amstill Roofing.
For both residential and commercial roofing projects, Amstill Roofing stands as a reliable partner dedicated to maintaining the integrity of your property. Call us today at (281) 612-8747 or visit us at 14125 Memorial Dr, Houston, TX 77079. We proudly serve Houston and its surrounding neighborhoods, offering dependable solutions tailored to your needs. Schedule your consultation today and experience the difference of working with a company built on trust and quality.
Frequently Asked Questions
What Makes Amstill Roofing Different From Other Roofing Companies?
Amstill Roofing stands out from other roofing companies due to its unique selling points. We offer competitive rates, extensive industry experience, and a commitment to excellent customer service. When you choose Amstill Roofing, you can trust that you are getting the best value for your investment.
How Does Amstill Roofing Handle Complaints and Negative Reviews?
Amstill Roofing takes customer complaints and negative reviews seriously. We address them promptly and transparently. Our goal is to resolve any issues and ensure customer satisfaction. We believe in open communication and working closely with our customers to resolve satisfactorily.
Can You Explain the Process of Getting a Roof Inspection with Amstill?
Getting a roof inspection with Amstill Roofing is straightforward. Contact us to schedule an appointment, and our team of experts will visit your property to assess the condition of your roof. Based on our findings, we will provide a detailed report and recommendations, ensuring you have all the necessary information to make informed decisions.
What Are the Benefits of Choosing a GAF Master Elite Roofer?
Choosing a GAF Master Elite Roofer like Amstill Roofing comes with several benefits. You can expect superior quality workmanship, the use of high-grade materials, and enhanced warranty coverage. With a GAF Master Elite Roofer, you can have peace of mind knowing that your roofing project is in the hands of a trusted and certified professional.
How Often Should I Have My Roof Inspected by a Professional?
Having your roof inspected by a professional at least once a year is recommended. Regular inspections can help identify any potential issues early on and prevent costly repairs down the line. Additionally, it is advisable to schedule a professional roof inspection promptly after severe weather events or if you notice any signs of damage.